Help & support
What do you need help with?
How do I find support?
Choose Find Support, then tell us the type of support, when and where you need it. You'll see the price before secure payment.
How does payment work?
Your payment is held securely in escrow and released after care has taken place.
What if I need to cancel?
You can cancel free while we're still finding a carer. Once matched, contact support.
How do I update my details?
Sign in and open Account settings to update your contact details and address.