We're having a few technical issues

You may have trouble making a new booking or updating your profile or availability right now. Existing bookings and scheduled visits are unaffected.

We're fixing this as quickly as we can. If you need help, please contact us at [email protected].

Skip to main content

Help & support

What do you need help with?

How do I find support?

Choose Find Support, then tell us the type of support, when and where you need it. You'll see the price before secure payment.

How does payment work?

Your payment is held securely in escrow and released after care has taken place.

What if I need to cancel?

You can cancel free while we're still finding a carer. Once matched, contact support.

How do I update my details?

Sign in and open Account settings to update your contact details and address.

Still need help?

Send the Steadlo team a message or call 07502 359849.

Contact support